Help

Short answers to what we're asked most. Every screen and setting is in the user guides.

Connecting

Which engine computers work?

MS3/MS2 (MS3, MS3-Pro, MS3X, MS2/Extra and MicroSquirt), MS1 and MSnS-Extra, Speeduino and rusEFI. Some firmware builds are built into the app. Any other build of the same families can be set up from its own INI file, right on the device, when you add your ECU.

On rusEFI, the dashboard, datalogging and reading the tune work. Editing isn't available yet.

DashForge needs Android 6.0 or newer: a phone, a tablet or the screen in your car.

Which cables and adapters work?

• USB: FTDI cables (the usual MS3/MS2 cable), and USB serial devices such as an Arduino Mega or Teensy (Speeduino), a CH9102 adapter or a rusEFI board's own USB port. CH340 and CP210x adapters work too: pick one once in the "Connect to ECU" list. PL2303 adapters don't work.
• Bluetooth: Classic Bluetooth serial adapters. Pair the adapter in Android's Bluetooth settings first: DashForge lists paired adapters only.
• A phone or tablet needs a USB OTG adapter or cable for a USB ECU cable.

It won't connect

1. Turn the key on and check the cable is seated. Tap Connect on the top bar and pick your adapter in "Connect to ECU".
2. USB: when Android asks about USB access, tap Allow. If you refused, tap Connect to be asked again.
3. Bluetooth: turn it on, and allow "Nearby devices" when Android asks. The adapter's own baud rate must match the ECU: usually 115200, or 9600 for an MS1. You set that in the adapter, not in DashForge.
4. "Connected — no signature yet": the link works, but the ECU didn't say what it is. On a Speeduino linked through its secondary serial port, set that port to the tuning-software protocol.
5. Still stuck? Open ☰ Menu ▸ Diagnostics & app ▸ Send details to support, and tell us what you see. Section 17 of the user guide explains every message.

Codes, keys and devices

Where does my code go?

• A DashForge Plus or Pro key (DFP-XXXX-XXXX-XXXX) or an unlock code (DF1.…): ☰ Menu ▸ Diagnostics & app ▸ Unlock / codes… ▸ "I have an unlock code". It needs the internet once on each device.
• A DashForge Track link code (DFM-XXXX-XXXX): ☰ Menu ▸ Navigation ▸ DashForge Track (map source, devices)…, under "LINK THIS DEVICE".

"Where does my code go?" on the Unlock screen says the same.

Moving a key to a new device

A key works on up to 3 devices, and so does a DashForge Track subscription. Type the key or link code on the new device. If it's already on 3, the app asks which one to replace: "This key is active on 3 devices. Replace one with this device?" (for DashForge Track: "3 devices are linked. Replace one with this device?"). Pick one. That device loses Plus, Pro or Track the next time it's online.

Restore purchases

Bought in the app through Google Play, and now on a new phone or a reinstall? On a device signed in to the same Google account, tap Restore purchases on the Unlock screen (☰ Menu ▸ Diagnostics & app ▸ Unlock / codes…) or on the DashForge Track screen. It brings back what that Google account bought, with its key, and takes one of the key's 3 places.

A key for a device without Google Play

Many car screens don't have Google Play. In DashForge from Google Play, the Unlock screen shows the key of each purchase under "This device": "Your DashForge Pro key, for a device without Google Play: DFP-…". Type it into "I have an unlock code" on the car's screen. For DashForge Track, the DashForge Track screen shows "Link code for a device without Google Play: DFM-…": type it on the car's DashForge Track screen.

I've lost my key or code

Bought in the app through Google Play? Tap Restore purchases: the Unlock screen shows the key again. Otherwise, look for the email that came with it, or email support@appforged.cc.

DashForge Track

Cancelling DashForge Track

• Through Google Play: on the DashForge Track screen, tap "Manage or cancel in Google Play". Or open Google Play ▸ Payments & subscriptions ▸ Subscriptions. It keeps working until the end of the time you've paid for.
• Any other subscription: your receipt email says how, or email support@appforged.cc.

Switching between monthly and yearly through Google Play: on the DashForge Track screen, tap "Switch to yearly" (or "Switch to monthly"). The new plan starts at once; its price is charged at your next renewal date. Your link code and devices stay the same.

If the app says "Google Play couldn't take the payment for DashForge Track", tap "Manage or cancel in Google Play" and fix the payment there.

Refunds

Each purchase is refunded through the store it was bought in.

• Bought in the app through Google Play: within 48 hours of buying, you can ask Google for a refund in Google Play. After that, email support@appforged.cc within 14 days of buying, with your Google Play order number (it starts GPA. and is on Google's receipt). We refund you through Google Play.
• Any other purchase: email support@appforged.cc within 14 days of buying, from the email address on your receipt. We refund you to your original payment method.

A refunded key or code switches off the next time the app starts while online, never in the middle of a drive. The full rules, including DashForge Track's, are in section 7 of our terms.

Your data

The app has no adverts and no analytics, and needs no account. The privacy policy says what it keeps and sends. With DashForge Track, you can delete everything you've synced at any time: DashForge Track ▸ Delete my data from the cloud. To have the rest deleted, see Delete your DashForge account.

Contact us

Email support@appforged.cc. We reply within two working days, UK hours. For a problem in the app, ☰ Menu ▸ Diagnostics & app ▸ Send details to support adds what we need to help.

More: the user guides for the app and the Dash Designer, and the Dash Designer itself, for designing your own dashboards in a web browser.