Delete your DashForge account

Last updated 5 November 2026

DashForge, the app by AppForged LTD, has no accounts in the app itself. You have an account on our website only if you bought DashForge Plus, DashForge Pro or DashForge Track there. If you bought in the app through Google Play, we keep a record of the purchase but no name or email address. This page explains how to delete either, and the data that goes with it.

Delete your synced files in the app

With DashForge Track, open DashForge Track and tap Delete my data from the cloud. That deletes straight away everything synced from your devices: dashboards, tunes, datalogs, captured starts, lap tracks, lap sessions and best laps, and the share links made from them. You can also remove a linked device there.

Ask us to delete your account

1. Email support@appforged.cc from the email address you used to buy, with the subject "Delete my DashForge account".
2. If you write from another address, we'll ask you to confirm from the address you bought with, so nobody else can delete your account.
3. We confirm by email when it's done, within 30 days.

If DashForge Track is still running, cancel it first on the account page (Manage billing). If it's still running when we delete your account, we cancel it, and the time you've already paid for isn't refunded, apart from the refunds in section 7 of our terms.

Bought in the app through Google Play? Email us your Google Play order number (GPA.…, on Google's receipt), so we can find the purchase. A DashForge Track subscription through Google Play is cancelled in Google Play, not by us: cancel it there first.

What we delete

• Your email address, and your setting for the monthly design email.
• Your sign-in sessions on the website.
• Your DashForge Plus or Pro key and the devices it's activated on (a one-way hash of each install ID, and the device's make and model).
• Your DashForge Track link code and linked devices.
• For a purchase in the app through Google Play: its key or link code, the devices it's on, and its Google Play purchase token.
• Everything synced from your devices and your share links, if you haven't deleted them already.
• Your support emails, if you ask.

Once your account is deleted, your Plus or Pro key can't be activated on another device or upgraded, and we can't show you your codes again. Devices that are already unlocked stay unlocked.

What we keep, and for how long

• Purchase records: Stripe's reference for each payment, what was bought, the amount, the date, and any refund or chargeback. We keep these for 6 years after the end of the financial year of the purchase, because UK tax law requires it, and then delete them. Your email address is removed from them.
• Google Play purchase records: the order number, what was bought, and its status and dates. We keep these for two years after the purchase ends or is refunded, as our privacy policy says, and then delete them. Google, the seller for purchases in the app, keeps its own records of your payment under the Google Privacy Policy.
• Stripe's own records: Stripe, the seller of record for purchases on our website, keeps its records of your payment under the Stripe Privacy Policy.
• Our audit log: entries recording changes to your purchases and devices hold times and ids, not your email address. They're deleted 2 years after each entry.
• Shared tracks: a track you submitted to the shared track list (its name, start/finish line and sectors) stays in the list. It doesn't identify you.

Data on your device

Uninstalling DashForge removes its settings, unlock codes, keys and map cache. Your logs and tunes in Documents/DashForge stay on your device, so a reinstall doesn't lose them, until you delete that folder.

Contact

AppForged LTD · support@appforged.cc · More detail on what we keep and why is in our privacy policy.